Terms of use

‍본 약관은 해외 이용자 및 기업을 위한 약관입니다. 대한민국 법률이 적용되는 이용자를 위한 약관은 Korean 버전을 참고 바랍니다.

For terms of use to Korean users and businesses, please refer to the Korean version.

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version: 1.0.0 (Global)

Article 1. Purpose

These Terms establish the rights, obligations, and responsibilities between AiderX Inc. ("Company") and users regarding the use of all services provided by the Company.

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Article 2. Definitions

1. "Service" means all services provided by the Company that users can access regardless of device (including PC, TV, mobile devices, and other wired/wireless devices).
2. "User" means Individual Members, Business Members, and Non-members who receive services under these Terms.
3. "Individual Member" means a person registered with personal information who can continuously receive information and services from the Company.
4. "Business Member" means a person registered with business and personal information who can continuously receive information and services from the Company.
5. "Non-member" means a person using services without membership registration.
6. "ID" means the combination of letters or letters and numbers approved by the Company for user identification and service use.
7. "Password" means the combination of letters (including special characters) and numbers set by the user to verify ID ownership and protect privacy.
8. "Paid Service" means any service provided by the Company for a fee.
9. "Payment" means the act of selecting payment methods and entering financial information to use paid services.

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Article 3. Application of Other Rules

Matters not specified in these Terms shall be governed by applicable laws and the Company's individual terms, operating policies, and rules (hereinafter "Detailed Guidelines"). In case of conflict between these Terms and Detailed Guidelines, the Detailed Guidelines shall prevail.

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Article 4. Effect and Amendment of Terms

1. These Terms are posted on all internet services provided by AiderX Inc. When amended, the Company shall:
   • Specify amended contents and effective date
   • Provide notice at least 7 days prior (30 days for significant changes unfavorable to users)
   • Notify existing users of changes through electronic means (email, SMS, in-service messages, notifications)
   • Amendments take effect from the announced implementation date
2. When providing notice of amendments per Paragraph 1, the Company shall inform users that "If you do not agree to the changes, you may terminate the contract within 7 days (30 days for significant/unfavorable changes) from the notice date; failure to express disagreement will be considered acceptance of changes."
3. If users do not express disagreement within 7 days (or 30 days for significant changes) of notification, they shall be deemed to have agreed to the amendments.

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Article 5. Notifications to Users

1. Unless otherwise specified in these Terms, the Company may notify users through electronic means including email, SMS, in-service messages, and push notifications.
2. For notifications to all users, the Company may post announcements on its website bulletin board for at least 7 days in lieu of individual notifications. However, matters significantly affecting individual users' transactions shall be notified individually per Paragraph 1.
3. If individual notification is difficult due to user contact information being missing, unchanged after modification, or incorrectly recorded, posting announcements as described above shall be considered valid notification.

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Article 6. Formation of Usage Contract

Usage contracts are formed in the following cases:

1. When users wishing to become members agree to these Terms, apply for membership, and receive Company approval
2. When users make payment for services available without membership
3. When users accessing free services without membership registration proceed with procedures in Paragraphs 1 or 2 while using related storage or additional services

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Article 7. Acceptance of Membership

1. The Company shall in principle approve service use upon request.
2. Despite Paragraph 1, the Company may restrict membership in cases where:
   • The applicant previously lost membership under these Terms (except when granted re-registration)
   • False name or identity theft is used
   • Required information is omitted or falsified
   • Minors under 14, under 19, or persons under limited/full guardianship lack legal guardian consent
   • Approval is impossible due to user fault or violation of operating principles
   • Listed as credit defaulter for PC/Internet services under Credit Information Act
   • Registered as poor user by Information Communications Ethics Committee
   • Using existing member information or ID that violates public order
3. For applications under Paragraph 1, the Company may request identity verification through professional institutions.
4. The Company may reserve approval if service facilities lack capacity or technical/operational issues exist.
5. For service denials or reservations under Paragraphs 2 and 4, the Company shall notify applicants in principle, except when impossible without Company fault.
6. Contracts form when:
   • For Article 6.1: Company displays registration completion
   • For Article 6.2: Payment completion is displayed
7. The Company may differentiate usage by member grade regarding usage time, frequency, and service menus.
8. The Company may restrict usage by grade/age per Film/Video Promotion Act and Juvenile Protection Act.

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Article 8. Member Information Changes

1. Members may view and modify personal information anytime through management screen. However, real name, ID, etc. needed for service management cannot be modified.
2. Members shall update changes to registration information online or notify Company by email or other means.
3. Members bear responsibility for disadvantages from failing to notify changes.

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Article 9. Management and Protection of Member Information

1. Members are responsible for ID/password management and shall not allow third-party use.
2. Company may restrict IDs that:
   • Risk personal information leakage
   • Are antisocial or violate public order
   • May be confused with Company operators
3. Members must immediately notify Company of ID/password theft or unauthorized use and follow instructions.
4. Company bears no responsibility for disadvantages from member's failure to notify or follow instructions per Paragraph 3.

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Article 10. Company Obligations

1. The Company shall promptly repair or restore service interruptions and may temporarily suspend services without notice for:
   • System emergency checks, expansion, replacement, facility maintenance
   • System replacement for new services
   • System/service facility issues, network failures
   • National emergencies, power outages, force majeure The Company shall promptly notify users of reasons and duration afterward.
2. The Company shall strive to provide user convenience regarding contract procedures including formation, changes, and termination.
3. The Company shall display on initial service screen: representative name, company name, address, phone/fax numbers, e-commerce registration number, terms of service, and privacy policy.

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Article 11. Privacy Protection

1. The Company values users' personal information and strives to comply with relevant laws including Information Network Act and Personal Information Protection Act. The Privacy Policy explains how personal information is used and protected.
2. The Company applies relevant laws and its privacy policy to personal information protection and use. Company privacy policy does not apply to linked external websites.

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Article 12. User Obligations

1. Users must provide accurate registration information. Company bears no responsibility for damages from false/third-party information.
2. Users shall comply with Terms and Company policies, and not interfere with operations or damage reputation.
3. Users must promptly update changed contact information online. Users bear responsibility for delays/failures.
4. Users must directly manage ID/password. Company not responsible for poor management issues.
5. Users must not select names that:
   • Impersonate official operators
   • Include obscene content
   • Infringe third-party rights
   • Defame others
   • Violate laws/public order
6. Users cannot sell/transfer service rights without Company consent.
7. Detailed guidelines in operating policy; violations may result in restrictions/liability.

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Article 13. Service Provision

1. Services are provided 24/7/365 in principle. Temporary interruptions may occur for system maintenance, equipment replacement, or other special circumstances.
2. Detailed information about individual services can be found on respective service screens.
3. The Company provides:
   1. For A2 Cloud members: log data collection scripts, targeted advertising based on collected data, performance analysis, and related online advertising services
   2. Installation guidelines for log data collection scripts/SDK; members must install per guidelines. Company not responsible for installation issues
   3. May charge separate fees for additional services like script installation assistance
   4. May modify services with notice via website, email, phone (SMS)
   5. May set separate usage times for service divisions with notice

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Article 14. Service Restrictions

1. Services may be restricted for war, natural disasters, national emergencies, or telecommunications service interruptions.
2. Free services may be restricted/suspended or converted to paid services per Company policy.
3. Company shall notify users of restriction reasons, duration, and schedule.
4. For free-to-paid conversion, Company shall notify reasons, schedule and obtain user consent.

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Article 15. Service Termination and Withdrawal

1. Users may request termination anytime through website. New accounts may have temporary withdrawal restrictions.
2. Company may terminate after notice for:
   • Terms violations
   • Improper use
   • Prohibited program use
   • Repeated inappropriate content after warnings
3. Company confirms termination requests via user's notification method.

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Article 16. Compensation

1. The Company or User may claim damages for losses caused by the other party's intentional misconduct or negligence, within the scope permitted by applicable laws. However, the Company shall not be liable for damages related to free services, including but not limited to service interruptions, data loss, or modifications, unless caused by the Company's gross negligence or willful misconduct.
2. The Company shall not be liable for any damages related to service use unless such damages result from the Company's violation of its operating policies, privacy policy, or other service-specific terms

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Article 17. Disclaimer

1. The Company shall not be liable for any failure to provide services due to force majeure or equivalent circumstances such as natural disasters.
2. The Company shall not be liable for any service disruption caused by the User's fault.
3. The Company shall not be liable for any failure of Users to obtain expected profits through the service, nor shall it be liable for any damages resulting from materials obtained through the service.
4. The Company shall not be liable for the reliability, accuracy, or content of materials posted by Users on the webpage, and shall not intervene in disputes arising between Users or between Users and third parties through the service.

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Article 18. Provision of Information and Advertisement Posting

1. The Company may provide (or transmit) Users with various information and advertisements deemed necessary during service use through methods such as banner posting, email, mobile phone messages, telephone, or mail. However, Users may opt out of receiving such communications through methods provided by the Company.
2. Even if Users have opted out, the Company may provide information via email or other methods regarding matters that Users must be aware of, such as changes to terms of service, privacy policy, or other important matters affecting Users' interests, as stipulated in the "Act on Promotion of Information and Communications Network Utilization and Information Protection, etc."
3. The Company shall not be liable for any failure to deliver transaction-related information or responses to usage inquiries due to Users' opt-out measures pursuant to the proviso of Paragraph 1.
4. The Company shall verify consent for receiving commercial advertising information every two years in accordance with the Enforcement Decree of the "Information and Communications Network Act."
5. The Company shall not be liable for any losses or damages resulting from Users' participation in advertisers' promotional activities or transactions.

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Article 19. Payment for Paid Services

1. Users shall, in principle, pay usage fees when using paid services provided by the Company. Payment methods for paid services provided by the Company are as follows:
   1. Various card payments including prepaid cards, debit cards, and credit cards
   2. Various account transfers including phone banking, internet banking, and online bank transfers
2. The Company may verify whether Users have legitimate authority to use payment methods and may suspend transaction processing until verification is complete or cancel transactions that cannot be verified.
3. Monthly cumulative payment and charging limits may be restricted per User according to Company policies and standards of payment providers (mobile carriers, card companies, etc.) and payment processing companies mentioned in Paragraph 1. Additional use of paid services may be restricted if these limits are exceeded.
4. Users are responsible for information entered for payment or settlement purposes.

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Article 20. Refunds

1. Refunds or cancellations due to User's responsibility shall follow these procedures:
   1. Services completed in a single use or purchase are non-refundable
   2. For continuously available services, the remaining amount after deducting the amount corresponding to days used shall be refunded. Example for monthly subscriptions: Based on 30 days, if used for 3 days, refund remaining amount after deducting 10% (3/30)
2. Notwithstanding the preceding paragraph, full refund shall be provided in the following cases:
   • Service unavailability due to Company's fault such as service malfunction
   • Purchased service not provided
   • Purchased service significantly different from advertisement or display
   • Service use substantially impossible due to inherent service defects
3. The Company shall, in principle, process refunds through the same payment method used for the original payment. However, if refund through the same method is impossible, the Company shall refund through alternative means specified for individual services.
4. The Company shall process refunds within 3 business days from when the refund obligation arises. However, the Company shall not bear delayed interest if refund is delayed due to User's fault when User cooperation is required for refund.
5. Refund-related costs shall be borne by the party at fault.

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Article 21. Rights Attribution

1. Intellectual property rights, including copyrights, for services provided by the Company belong to the Company.
2. The Company grants Users only the right to use the Company's services under Company-specified conditions, and Users may not transfer, sell, provide as collateral, or otherwise dispose of these rights.

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Article 22. Governing Court and Law

In case of disputes related to the service, the court with jurisdiction over the Company's location shall be the competent court, and the laws of the Republic of Korea shall apply.

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Supplementary Provision

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Enforcement Date

These Terms effective from  November 19, 2024.

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